Extruder do not heat

I have an M200 since january 2015 for professional use and it worked less than 100 hours .

2 days ago I printed my last object for about 18 hours and all went well.

Today I start my printer and it lock during extruder heating at 12-13%.

I checked cables (at the first start the connector on the head was slightly loose) and restart a lot of time but nothing.

What I can do?

I need to restart my 200 quickly.

Thank you very much!

I have an M200 since january 2015 for professional use and it worked less than 100 hours .

2 days ago I printed my last object for about 18 hours and all went well.

Today I start my printer and it lock during extruder heating at 12-13%.

I checked cables (at the first start the connector on the head was slightly loose) and restart a lot of time but nothing.

What I can do?

I need to restart my 200 quickly.

Thank you very much!

Hello,

This seems to be a complex problem and I think that the best solution would be contacting our customer service team to identify the issue (support@zortrax.com).

All I can suggest in this matter, is checking all the connections to the pcb extruder board and verifying if the extruder heater is fine (short circuit & open circuit).

Move the Ribbon cable around and see if the levels change, could have a break somewhere in it. That is what I commonly find as the problem.

-Michael