It can be months before they solve this, it’s so frustrating to get a reply from this company… They are not some guys working on a garage, they are PROFESIONALS, selling devices at PROFESIONAL PRICES. We as customers expect the same behaviour, 6 DAYS from the last report of the issue , 10 days since this thead opened and more than 2 months since Nero reported this, and not only him many others. The deviceds are defective, the software is defective, they are now atempting to sell $20K machines branded as “Next generation” but they already spoiled the fact they have to be serviced “in house” by the customers themselves. REALLY? you expect someone pays 20K for a machine to tear it apart and in case of malfunction repair it themselves? I have been user of Stratasys machines, and first of all they are tryly reliable, and in case something goes wrong you can have a LOCAL technician to repair it, of course some tasks such as lubrication, and several more are user responsabiity but such devices need on site technicians for certain procedures. Your company is loosing reliablity, with the M200 you had a very reliable device as hardware and software but the new ones, and new software just doesn’t work.