Malfunctioning zortrax m200 printer

I am asking you for help in diagnosing a failure.
I am enclosing a movie about the operation of the printer.
I am asking for advice


Please check if both - X and Y axis motors are plugged in correctly. As the extruder head does not move at all, I'm suspecting that these items (or only one of them) are malfunctioning.

Also, please verify if you're able to move the extruder smoothly when the printer is off. If so, move the head to the left, so it touches the frame, and launch a printing process another time. Let's see if it can travel in one direction.

Let me know how it looks like.