There is a new bug introduced with the latest firmware v2.5.5:
when you press “stop” while loading or unloading the filament, the screen shows the message “aborting” but the process continues up to 100%.
While waiting for a fix by Zortrax to the new bug in firmware v2.5.5, I would suggest making the unloading process of external materials a few seconds longer, in fact, the filament is always not completely unloaded and I need to perform a second material unloading (and this is very annoying considering the reported bug…)
Thank you Zortrax!
P.S.: During the last few days there is no reply by Zortrax to the messages of the users in this forum… is there still someone at Zortrax who care about users feedbacks?
Hi Giuseppe,
Thank you for reporting the bug in the latest firmware - our specialists are already aware of that, and we are working on providing a fix as soon as possible.
As for the previous bug - I contacted you via e-mail as our specialists requested more information, unfortunately, I have not received any response. Still, thank you for your patience - we are really glad that this issue has been finally solved thanks to the recent firmware update.
Also, please remember that you can always contact us via Support Form - which is the fastest way of reaching our Support Department directly.
Best regards,
Karolina