order wrong what i need to do

hi guys
i have order material in site zortrax online
i'm buyer international , my order come to me wrong color material , i have send to zortrax
my order original
3 zabs white
2 zabs black
1 green android
i have get
1 zabs white
3 black
2 green
i paid high cost for shipping
i spoke with kinga he know it is wrong material color , Promised me he send me 2 zabs white
but now 8 day not ship yet 
i send to him ask what happen with 2 zabs white ,why delay shipping not answer yet 
guys i need know what i need to do, and why do that
sorry for my English not good
thank you

@tareq I will contact with Kinga on Monday (on the weekend the office is close).

@tareq I will contact with Kinga on Monday (on the weekend the office is close).

thank you