I've been doing business with P3D for about 8 months. Their customer service is excellent, period. I run the Hercules version on 7+ units and just ordered more. If you have a problem with their product(s) and don't address it with them, you should have.. They will make it right. I, personally, will continue to order from them.
Thank you, we appreciate it.
I did not talk about reviews or posts in public forums. There have been contacts directly with P3D (it was not me) and no I will not provide further details since I got this info not for addressing it to the public.
I just went back and double checked my emails, searching through them, and I can find no record of a conversation that was emailed to us talking about this issue that wasn't resolved. I am not saying you have to post it publicly, but if you, or in this case it seems your contacts, would email us directly and let us know what the problem is we can resolve it.
In fact, contacting us directly and letting us know is the only way for us to become aware of possible issues (we were alerted to this thread by chance, otherwise we would have never known about your post).