Problem with z axis

Hi everyone i just recieved my zortrax m200 this morning it's V3. I've started a small print and notticed that the z axis screw was'nt working (ive just moved it for calibrating) it doesnt works with +- 5 mm adjusting option too.I'm a bit pissed but i hope that the problem isn't too much.

. thre's no motor sound or movement its pissobly that something is unplugued?

Thanks

V3?? What is a difference between V2?

Please open support ticket regarding this problem.

https://zortrax.com/support-center

And please provide your printer SN number there.

Best Regards

hey it's solved motor unplugued sorry I get a bit nervious