Well, this is what I got from support:
I've very disappointed by your e-mail. I did not expect to be pushed off to UK resellers, which there
are only two listed on your website.
I did contact the two UK resellers just now, and they do not carry these parts.
Because of this I will not be able to recommend to my boss to purchse a Zortrax for our engineering
department. I can't believe that you people do not support your customers when they need help.
I'm not asking for you to fix my machine, and I was not asking for you to supply the parts for free.
All I wanted was to ensure I got the correct parts. But, given your response I will now have to tear down
my printer and identify the manufacturers of the switches. I will then search to see if I can find replacement parts myself.
I've posted my frustration with the lack of response initially. I requested a quote for these parts
over a month and a half ago and got no replies until recently. I began to believe that you people
did not care about your customers. I now know you don't.
I will be posting various websites my experience with Zortrax over this issue. I will inform people not to expect any support from Zortrax if they encouter a problem with their machine. Even though I think the quality of the M200 is great, you cannot rely on Zortrax customer service. It's CRAP!
I am now a very unhappy ex-customer of Zortrax and I will recommend to people, including my boss,
not to purchase anything from Zortrax, but to purchase from other 3D printer manufacturers.
Once I get my printer working again I will not be using any of your materials in the future, or purchase
any additional components, replacement parts, as found on your website.
Basically I don't see myself having to do anything with Zortrax from now on!
FROM THIS POINT ON I AM NO LONGER A ZORTRAX CUSTOMER!