Hey we have now a fault on the Apoller this is send back to Zortrax for Service
What s that ?
we dont found any point in the Manual, is that Real after warking hour s … Send back to the Factory ?
not realy ?
Hello @Chrigi78,
Please note the Apoller is not faulty - this is a service reminder as the device requires an annual inspection conducted at Zortrax HQ to keep the EU ATEX certification valid and ensure safe operation of the device.
This information is provided in the user guide each user should be familiar with:
As well as on our website:
Not to mention that every single manual on the support center includes this information too:
Please contact us via support form so we can provide further assistance.
Best regards,
Karolina