Extruder moves into platform

Hello!
Need help!
The extruder moves into the platform.
Same happened when i want to level the platform.

It makes crazy moves when i leveling the platform. I have to switch the power of or the tray is waste.

It’s like brand new. I bought the Inventure in august.

Hello Stefan,

we have replied to your support form - we will do our best to resolve the issue as soon as possible.

Best regards,
Karolina