Gap-Z setting for support

Hi, we use the M200 for industrial use.
But since a Software Update few years ago the printer is pretty much useless because support mess up the model every time.
support is not removable at all and first layer (peeled off the raft) looks horrible ruff.
This happened right after the old software was updated to Z-suite.

Maybe a z-gap setting would resolve the problem.
There is settings for xy gap, first layer gap, raft gap… why no z gap for support?

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Hi @mimck,

when was the last time you replaced consumable parts such as the hotend, heater&thermocouple, extruder cable? Refer to the approximate lifespan of the consumable parts provided in the maintenance guide. You can also run fan test through the menu to ensure fan coolers are operational. If one of the consumable parts is worn-out - the model will be overheated, and support structures might not be detachable.

How about calibration results? If the platform is uneven/deformed, such an issue may occur to.

Could you send me .zcode file? I will have a look.

Best regards,

I have exactely the same problems … all is new on my printer… I have tested several materials and the supports are very difficult to take out.
A gap parameter is theminimum to have in a professional slicer.

I’m new in the forume but it looks than Zortrax doesn’t hear very good from the community… Zortrax doesn’t want to much chance his philosophy but the 3d printing 3d is moving very fast and to compare to the others bands your slicer is so poor… You have to hear the community and give the possibility to the end customer to change some important parameter like z gap support.

It is my first zortrax but very disappointed on the slicer… and I think , when I read the forum, that 80% minimum of the community hope a big change in the slicer capability.

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That is the reason our company switched to Raise3D printers.
Our Zortrax is pretty much useless with this quality.

@KarolinaZortrax is it possible to have or to ask slicer developpers to add this parameter ?

Hi Frederic,

we do listen to our community. Our specialists are constantly working on providing new options and functions, especially the ones requested by the users - so far, we have implemented many features they suggested. However, please note that it is not always possible to implement them, also, all parameters must be thoroughly tested prior to release. Please just have a look at the changelog of Z-SUITE 3.0.0 BETA to see how mamy features are regularly added to the slicer.

As for the M200 and M300 - these devices were discontinuted in 2018, so since Z-SUITE 2.8.0 release (February 2019) - we have stopped providing firmware and software updates for these printers (we still do continue providing fixes for critical bugs and stability improvements).

Best regards,

Printer was great in the beginning but it feels with every update quality gets worse.
Now it´s unusable!
However, i try to pointed this out for years now but nothing changed.
That is the reason we switched to other printers and software. We wouldn´t recommend using Zortrax to others.