gear extrudeur turn opposite clockwise direction

Hy,

i'm a new french zortrax user so sorry for my poor english. I'm gone desribe my problem.

When i try to load a new material, the extruder gear turn the unclowise direction so the filament can't into the hole.

It's a second hand machine and i changed a lot's of thing:

nozzle=new

perforate plate=new

heater and themocoupleur=new

pcb card=new

extruder gear=new

have you got a idea, i don't understand.

thank you 

can you record me a short video?

HY when i come back home i'll send you one

3807

Mon film.wmv

isn't it amazing!!!!!!!!!!!

Thanks, it is amazing indeed. 

If your printer is still under warranty, you should ask your reseller for replacement parts, it that case - ribbon cable. However if you've bought your printer directly from us, and the printer is still under warranty (necessary condition), give us a shout through www.support.zortrax.com/support-form so we can replace it. 

Hy,

unfortunately it's not under warranty any more, i'm going to change the ribbon cable and i'll see it's the last thing i can change.

Thanks, it is amazing indeed. 

If your printer is still under warranty, you should ask your reseller for replacement parts, it that case - ribbon cable. However if you've bought your printer directly from us, and the printer is still under warranty (necessary condition), give us a shout through www.support.zortrax.com/support-form so we can replace it. 

Since when is a printer ribbon cable back in warranty?

I got a broken one and received next response. (printer was 1.5 month old)

I am sorry to inform you, but the extruder cable is excluded from the

warranty.

I recommend you to purchase it from our online store: …

Also check the connections from the extruder PCB to the motor. It should be pretty easy to see if something is wrong.

HY,

Thks for everyone, so i changed the ribbon cable and it's solved my problem.

i can print again ;-)))))