gear extrudeur turn opposite clockwise direction

Support&troubleshooting Zortrax M200
1

Hy,

i'm a new french zortrax user so sorry for my poor english. I'm gone desribe my problem.

When i try to load a new material, the extruder gear turn the unclowise direction so the filament can't into the hole.

It's a second hand machine and i changed a lot's of thing:

nozzle=new

perforate plate=new

heater and themocoupleur=new

pcb card=new

extruder gear=new

have you got a idea, i don't understand.

thank you 

2

can you record me a short video?

3

HY when i come back home i'll send you one

4

3807

Mon film.wmv

5

isn't it amazing!!!!!!!!!!!

6

Thanks, it is amazing indeed. 

If your printer is still under warranty, you should ask your reseller for replacement parts, it that case - ribbon cable. However if you've bought your printer directly from us, and the printer is still under warranty (necessary condition), give us a shout through www.support.zortrax.com/support-form so we can replace it. 

7

Hy,

unfortunately it's not under warranty any more, i'm going to change the ribbon cable and i'll see it's the last thing i can change.

8

Thanks, it is amazing indeed. 

If your printer is still under warranty, you should ask your reseller for replacement parts, it that case - ribbon cable. However if you've bought your printer directly from us, and the printer is still under warranty (necessary condition), give us a shout through www.support.zortrax.com/support-form so we can replace it. 

Since when is a printer ribbon cable back in warranty?

I got a broken one and received next response. (printer was 1.5 month old)

I am sorry to inform you, but the extruder cable is excluded from the

warranty.

I recommend you to purchase it from our online store: …

9

Also check the connections from the extruder PCB to the motor. It should be pretty easy to see if something is wrong.

10

HY,

Thks for everyone, so i changed the ribbon cable and it's solved my problem.

i can print again ;-)))))