Got refunded without asking for a return

Zortrax Store Orders and Shipping
1

Hi There,

I ordered a M200 Oct.3 from the web store, this morning I got a refund even though I did not ask for a return. The web store status says refunded, I also received an E-mail from paypal saying I am refunded. I wonder what's going on? Should I order from a local reseller instead of the web store?

Thanks,

Shen

2

Very strange, did you contacted with Zortrax?

3

Very strange, did you contacted with Zortrax?

I sent an email asking, haven't got any reply yet.

4

I sent an email asking, haven't got any reply yet.

Please remember that the only official way to contact the customer support, is via the support form: http://support.zortrax.com/application-form/

I've contacted our sales team regarding your case. You're going to receive another payment request to fulfill the order.

5

Please remember that the only official way to contact the customer support, is via the support form: http://support.zortrax.com/application-form/

I've contacted our sales team regarding your case. You're going to receive another payment request to fulfill the order.

Hi Chris,

I was using the email "sales@zortrax.com" included in the order summary email. I have already placed another order from your reseller octave, and they have already shipped the package. I tried to cancel this order using the support form you provide, but non of the request type match my case and I also don't have a serial number which is required to submit the form. Would you help me cancel the order? Thanks for your help.

Shen

6

Hi Chris,

I was using the email "sales@zortrax.com" included in the order summary email. I have already placed another order from your reseller octave, and they have already shipped the package. I tried to cancel this order using the support form you provide, but non of the request type match my case and I also don't have a serial number which is required to submit the form. Would you help me cancel the order? Thanks for your help.

Shen

Of course, don't worry about it - it's going to be handled today.

Have a great times with Zortrax M200! :)

7

Of course, don't worry about it - it's going to be handled today.

Have a great times with Zortrax M200! :)

Thank you Chris :)