high prices in european store

[quote name=bluevoid]You are right, it is not that simple. I looked it up and the import duties threshold is 150 Euros. There seems to be no threshold for VAT. Total of order is 208 dollar, just above 150 Euros.

To make it more complex: my company will probably get the paid VAT back, as I paid that in the Netherlands. Getting back the VAT when ordering in Poland is possible only when exceeding 1500 Euros VAT, so: impossible for me.

At most I pay VAT once and I may be able to get that back, will have to lookup the rulings about that. Extra handling cost I did not calculate. Still: the cost will be less than the 94 Euros difference in ordering international and the EU store.

Will let you know when the import duties bill comes, can take weeks after the delivery I noticed before.
[/quote]

If you have a Euro VAT number - Zortrax Europe store should be able to ship to you VAT free - (if shipped to EU business)

Just my 2 cent - For me it is 1-2 Euro cheaper to order 6 Spools from the China then from Poland.

I have a EU vat number so the calculation goes like this

China: 6*$19 = $114 then comes $66 in porto getting at $180. Then comes 25% vat + $29 for import, landing a total of = $254 (Danish limit is $274)

Poland: 6*27 = 162 Euro Then comes 27 in porto getting to a total of 189euro = $258

So buying from China without vat deduktion or any other discount is $4 cheaper than buying from Poland with a EU vat number…

I am with bluevoid that Zortrax as a company have to make some profit, but if I didn’t have a EU vat number it would be way more exepensive ordering the fillament from Poland even though Poland is 6000km closer than China ;).

Maby I am getting something wrong here, I am not an expert by any means so plz correct me if I have gotten anything backwards.

Just your information :

There is a mistake in the FAQ on the zortrax website for European shop :

It is said the shipping is done by DHL and FEDEX, which is not. It is DPD.

Thanks

Yes even sometimes you get to see different rates from different providers. I took a local Courier service Dallas Company over UPS as they gave me cheaper quote and were equally fast.

What if you have a small company without VAT number, or no company at all?

I do not know for sure, but for small companies without VAT number, you can claim a VAT refund from your tax office.

For those not have company … unfortunately you have to pay VAT :frowning:

[quote name=VipeR]I do not know for sure, but for small companies without VAT number, you can claim a VAT refund from your tax office.
[/quote]

You need to have a VAT number to get back the tax.

Sorry my bad. You have right. In Poland all company have VAT number (we call it Tax Identification Number) but not all company must have right to be VAT payer. In this case (if company isn’t VAT payer) you have right that company must pay with VAT and has no right for claim VAT refund.

[quote name=cyansword]Well so you all here believe that zortrax was selling filament at a loss to European customers from international store since they were themselves managing that orders from Europe get EU stock, and everybody else gets China stock? I can’t believe it.

No businessman would sell cheaper than he bought it.

About taxes and VAT, I’m sure zortrax can buy the filament from China to another EU country with zero import tax and lowest VAT, so that zortrax customers can get competitive prices on filament. It’s like manufacturing in china with good quality control.

The doubled price will lead me away as well as few fellows I know, sorry but that is too expensive and nontransparent tactic to say the least, I would understand a half price increase, bu double - no way. Seems like kickstarter is over - so is good prices.
[/quote]

So where is your problem? You can place an order from International stock.

Best Regards,

Rafal

I have a strange question :confused:

It is normal when i try to order printer from international store and I must pay 10$ more for each kilogram more? For example:

  • shipping cost for the printer without additional filament - 20.00kg - $171.00

  • shipping cost for the printer with additional filament (1kg more) - 21.00kg - $181.00

:frowning:

Also when I want to buy only the filament shipping cost looks like:

1kg - 25$

2kg - 30$

3kg - 39$

4kg - 48$

5kg - 58$

100kg - 100$

In my case EU shop is cheaper than international for filament, printer is 12% cheaper too.

I made this calculator sheet that compares shop prices and calculates prices with your TAX and VAT (you can input your own values).

http://rghost.net/private/52500744/2a715cf958b6ac03c067cfe4176812ad

I hope you find it useful. If you have low taxes and VAT perhaps your situation different

[quote name=smile]In my case EU shop is cheaper than international for filament, printer is 12% cheaper too.

I made this calculator sheet that compares shop prices and calculates prices with your TAX and VAT (you can input your own values).

http://rghost.net/private/52500538/b350474dd954a7afd660bebb9654ae6b

I hope you find it useful. If you have low taxes and VAT perhaps your situation different
[/quote]

Exactly! Most of people which complain about “high” Zortrax EU shop prices think that import charges/tax, VAT etc. is a kind of myth and they do not take it in count.

Best Regards

I updated my link to color values based on percentages, new link here http://rghost.net/private/52500744/2a715cf958b6ac03c067cfe4176812ad

If you get negative percentage in [color=#07e01c]green[/color] - then you save money, if in[color=#e04f1b] red[/color] it’s more expensive.

If you find any bugs please tell me to fix them.

Nice spreadsheet, but you are missing my point here. Before EU store was created zortrax sold EU customers filament for 19$ and no TAX, VAT etc.

Remember zortrax managed the store themselves if customer was from within EU they charged no VAT,TAX etc. but prices was in Dollars.

If zortrax created EU store then Dollar prices should be converted to Euros based on currency exchange ratio, not doubled like filament prices.

[quote name=cyansword]Nice spreadsheet, but you are missing my point here. Before EU store was created zortrax sold EU customers filament for 19$ and no TAX, VAT etc.

Remember zortrax managed the store themselves if customer was from within EU they charged no VAT,TAX etc. but prices was in Dollars.

If zortrax created EU store then Dollar prices should be converted to Euros based on currency exchange ratio, not doubled like filament prices.
[/quote]

Everybody is right, here.

And everybody is wrong too, in a way. :wink:

Cyansworld, you are right, I agree with you. When we first invested in zortrax, prices were VAT included. (It was written in the terms and conditions on zortrax website).

But in December, they changed it without notice.

We all took the decision of investment because of the attractive prices of filaments (19usd is an awesome price).

But they is a share of responsibility here :

1 : zortrax : for not communicating more clearly on the VAT and import taxes issues.

2: customers (us) : for not thinking about import taxes in our countries.

Although VAT conditions changed without notice, and this is a major price increase, I agree, you also have to admit that it is normal for the customer to pay for the import taxes.

And, anyway, if you really want to have the same prices as it was advertised during the kickstarter campaign, you still can order from the international shop, it’s no problem.

But think about the importation taxes and VAT, as it was already like this during kick starter campaign.

Side note for Rafal :

We already told you several times : your way of communicating with customers is not appropriate. Cyansworld may not be nice to you and criticize your business but this is not a reason to be so cold and aggressive in your answer. Just explaining and try to make him understand is a better way.

Or let other members answer, if you can’t deal with that.

We? Who do you mean, we? I hope that you doesn’t represent clients of Zortrax…

When buying a printer that everyone in the company where I works, know that the prices will be higher in € and it was normal, we expected a much higher price.

So, you saying that your lack of knowledge about taxes is fault Zortrax company? I have not heard more nonsense.

Have you ever had contact with conducting business in several countries, the tax system, for example, in Europe and Asia? Of course the question is rhetorical…

Please don’t use word “us”, because I, and others ppl have a different view on this case.

You deny yourself.

As well, they could send the parcel from China or the U.S. - as do most companies from Kickstarter. And don’t sent parcels from Poland to backers from Europe, then you will find out what means to pay customs duties and taxes of $1,899

From my personal feelings, I noticed there’s nothing wrong with posts written by Rafal, you have a personal problem probably …

Going back to prices, take a look yourself at some examples and draw a conclusion whether the company Zortrax is something wrong or is something wrong with you …

Allienware X51 Gaming Desktop

US store price: $699: http://www.dell.com/us/p/alienware-x51-r2/pd?oc=dpcwxy01h&model_id=alienware-x51-r2

French store price:€699/$961: http://www.dell.com/fr/p/alienware-x51-r2/pd?oc=d00ar201&model_id=alienware-x51-r2

Dell Inspirion 15

US store price $299,99: http://www.dell.com/us/p/inspiron-15-3521/pd?oc=fncwc656h&model_id=inspiron-15-3521

French store price €329/$452,60: http://www.dell.com/fr/p/inspiron-15-3537/pd?oc=cn35321&model_id=inspiron-15-3537

BTW: I hope Zortrax decide and begin to support the customers in Europe only from the European store, as does the most of the companies.

Mike

[quote name=Michael]BTW: I hope Zortrax decide and begin to support the customers in Europe only from the European store, as does the most of the companies.

Mike
[/quote]

Mike, “Member from Worldwide”, you have a great sense of humor.

@cyansword: lern to read from begining.

I got my order through the international store and it turned out fine for me. I paid only 19 Euros import taxes for 7 roles of filament. That could have been even less if the transportation costs would have been described different.

Now the 75$ was described as “special treatment”. Which lead to customs adding these cost as part of the delivered goods and then adding their own calculation of transport. That again resulted in an added 75 Euros of VAT.

Does not matter for me as I just reclaim the VAT from the tax office, being a company. Would have been different if I ordered as a private person.

So my request to Zortrax on behalf of the private customers : please specify transportation costs as “transportation costs”.

Regards, Rob.

[quote name=cyansword]spam
[/quote]

That is not Z-ABS.