I got old filament and have moisture

i just buy some Pla-Pro form reseller and they send old filament

and i try to print it doesn’t work have many moisture

how i can do, i can replace it with another one ?

Hi, @otteri.

Please, take a look at our Tips for printing Z-PLA Pro first.
Make sure that all requirements are met. If despite that you’re not able to print, please contact us via support form.

Reseller should replace old or bad-quality filament, isn’t it?

Hi, @Huston.

If material is tangled or it absorbed moisture, we will surely replace it. Client can contact Reseller or us directly in such cases.