I got old filament and have moisture


#1

i just buy some Pla-Pro form reseller and they send old filament


and i try to print it doesn’t work have many moisture

how i can do, i can replace it with another one ?


#2

Hi, @otteri.

Please, take a look at our Tips for printing Z-PLA Pro first.
Make sure that all requirements are met. If despite that you’re not able to print, please contact us via support form.


#3

Reseller should replace old or bad-quality filament, isn’t it?


#4

Hi, @Huston.

If material is tangled or it absorbed moisture, we will surely replace it. Client can contact Reseller or us directly in such cases.