Invalid serial number


#1

Hi,

I receive an error when I try to put my S/N in my forum profilr. It says it is invalid, but I tripple checked it and I am nearly 100% it is good ;). What could be the reason ?

Thanks,

Laurent


#2

Did you try capital letters? Just shoot an email to support.


#3

Hi,

Thank you Andre for the answer. Yes, I used capital letters. What is weird is if I cut & paste the S/N, I am able to download Z-Suite, but if I paste it again in my forum profile settings, it just says me it is bad when I save it.

My problem is not the fact I can't fill this field, I just want to know if there is an issue somewhere with my S/N. 

I was a bit reluctant to send an email for that (I mean, it is not really an issue with the printer) but you are right, I'll do it.

Laurent


#4

sometimes the serial numbers aren`t working, i also had problems with mine and several other users, so send an mail to support...


#5

Thank you all for reporting the issue. We will take a closer look at it.


#6

Hi,

Thanks to support team, I now appear in green :slight_smile:

Many thanks !

Laurent