Is the filament motor or motherboard faulty?

Zortrax M200
#1

I say take out the filament. the motor turns in both directions. When the filament feeds, it clicks and never turns. I took a video you can check it out.
https://youtube.com/shorts/1ntO1VTt6zY?feature=share

#2

Hello Zeki,

thank you for reaching us via support form - please reply if you need further assistance.

Best regards,
Karolina

#3

cable contact problem, cable was renewed, problem solved.

#4

Hello,

thank you for the update. I am glad to hear the problem is solved.

Best regards
Karolina