Loding failed. Try again

Loading does not end after 99% of filament loading, and the message “Loading failed. Try again” is continuously repeated.
Watch the attached video.
During loading, the filament extrudes well from the nozzle.
What is the problem?


Is the newest firmware version installed? If yes - please try installing a previous one. If this does not work - there might be a problem with the encoder. Set “ignore hotend material jam” in the menu and check if this does the trick.

Best regards,