M200 Plus "Error 8" Problem


#1

The M200 Plus printer is mechanically very sound, but the electronics hardware and firmware update system have been a NIGHTMARE for me.

My printer now is an expensive brick AGAIN, stuck displaying “Error 8 - Unable to communicate with control board”

This new breakdown is probably the 5th time my printer has become non-functional, it’s always been some trouble related to the electronics and/or firmware.

As a design engineer myself, it’s easy to spot a design bodge, the hardware design of this thing is a string of separate boards stacked and strung together with endless fragile and redundant connections.
The physical design makes servicing the electronics a total pain, the industrial designers got their way, forcing the layout into a horrible mess to satisfy an aesthetic criteria - Bravo.

The firmware auto-update is another mess- that’s what bricked my unit last time.
If my printer works, I want it to stay that way, I don’t want to roll the dice every time I turn the thing on.
The basic firmware update from the USB concept was good enough and under the USERS CONTROL, you wasted so much mental energy turning this product into a fragile mess of bloatware.

So much design work went into making this thing “pretty” - the user interface and graphics seem to be far more important to Zortrax than the reliability of the product.


#2

Hi @Leo,

I see you are already in contact with our support agent who has been providing you with assistance. Most of all - we are glad to hear that the firmware update resolved the problem with the #8 error.

As for the firmware update - please note that the device will not update until you confirm you want to proceed. You can reject the pop-up.

Also, please note that our specialists are constantly working on providing new functions and improvements in the firmware updates. If we spot a bug - we immediately fix it. Thus, hopefully, you will no longer come across similar issues in the future.

Best regards,
Karolina