Yesterday I recieved my order 938 and the HotEnd was missing so I used the formular on the webpage to request an replacement.
But after filling out the formular you will not getting any email or issue number you get only some message like "Thanks for your request...".
So about 8 hours later without getting any notification, I send out an additional email to firstname.lastname@example.org, where I recieved a issue number #3578, to check if they recieved my original request and how long it will normally take.
One day later I havent recieved any answer as well, so I wonder what is the normal turn arround time for such requests ?
I mean you get faster repsonse from the technical support (2-4 hours) and also an additional "HotEnd" which I order yesterday was already shipped today.
So its give you an bad impression if such requests takes longer then technical questsions or new orders.
Furthermore it would be great to get some confirmation email from the formular as well even if there is no real repley email or so.