Model was submerged below buildplate on version 1.1.0


#1

I was unable to correctly print a 3D model that was created from a Pro E STL file when using Z-Suite Version 1.1.0 software on my computer.

The part was half "submerged" below the build plate when loaded into Z-Suite.  I called customer support and was told to try using the earlier Version 1.0.2.  This worked, but I would really like to use the later release.

Is there a solution to this?  All my files are generated on Pro E solid modeling.


#2

Did u encounter the mm to inch dialogue and replied yes?


#3

I was unable to correctly print a 3D model that was created from a Pro E STL file when using Z-Suite Version 1.1.0 software on my computer.

The part was half "submerged" below the build plate when loaded into Z-Suite.  I called customer support and was told to try using the earlier Version 1.0.2.  This worked, but I would really like to use the later release.

Is there a solution to this?  All my files are generated on Pro E solid modeling.

Hey there JeffB

Please write to our customer support team regarding this problem: support@zortrax.com . It would be great if you could add some pictures to it, showing the problem. Also, remember to add hardware version and serial number of your printer.

Thanks,

Chris


#4

I have the same issue when I convert model from inches to mm. Please see attached pics:

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#5

I had this happen once to me. I put the stl into Nettfabb and placed it on the platform and repaired it. Never had an issue with it.

Had you tried to fix the model or move the location in a 3D program?

I am betting there are errors in the file.


#6

This happens to me if I export the STL in inches. Export STL in mm and you won't have any problems.. No error in my STL.. I just drew a simple block..


#7

This model came straight from netfabb service in ms azure cloud. As for changing units outside Z-suite I don't have any cad program yet. Could you recommended one that is simple for a beginner?


#8

http://3dprintingforbeginners.com/software-tools/

I use Blender, Nettfabb basic, Meshlab and Rhino and I am still learning.  ;)