I bought a new M300+ few days ago and, after a couple of hours of use, lots of issues arose.
To sum them up, mostly regard the electronics, it seems not to work properly.
touchscreen doesn’t respond to commands (at least, it does but in a very unpredictable way):
mostly it happens after few minutes from printer’s power on, it doesn’t catch any pressing (capacitive screen issues with heat?!?). Sometimes it just stores commands without any visual feedback and then perform them all at once (communication with motherboard issues?!?).By the way, it all started after the very first print (preloaded model “gyro_0,14_HIPS.zcodex”), when at the end I got a warning saying something about “a problem in communication with GUI” (can’t rememeber the exact message, unfortunately I undervalued it…) and, next, another warning: “Failsafe 1716” (I don’t know if there’s any relationship between theese warnings). From that moment on, my printer started behaving oddly, randomly not responding at any of the received commands (after a print is finished, trying to resume a print, when attempting to change material etc.);
(from 16 May 2021) prints don’t start anymore:
yesterday I launched a print, everything seemed ok during the heating process, then at the moment of lifting up the bed it strangely moved down hitting the bottom and without stopping (I had to turn off the printer itself). From that moment on, I haven’t been able to perform any other task, even after restarting the printer.
If useful, I can tell you I work with Zortrax printers from 2017 and I don’t think it was a bad wiring from the user side (it’s really unlikely, connections are super easy to do!). Either, the printer had no evident damages at the moment of unboxing (out of curiosity, I noted that the bed was evidently sanded and, on the screen, in the “printing time” section it was initially stated “4h 35min”…in the beginning I thought I bought a second hand machine as a new one…I really hope I’m wrong…).
Please, I need your help, currently I can’t use the printer at all…
I’ll provide as many videos and pics as I can, if you need any further proof I’m right here.
Since I bought my printer from a reseller about 600 km away from me, I really hope to solve these issues without shipping back the whole printer. Of course, if needed I’ll do that.
By the way, the printer is new and covered by the warranty. I haven’t touch any of the internals, nor I tried any fix by myself so far.
Thanks for your attention.