New hotend and nozzle leaks on first print


I just replaced the hotend and nozzle as I do every 400 hours of printing and this happened. Please see pics attached.



Hi Paul,

So the material leaked out of the hotend during the first print after the replacement, right? If this is a manufacturing defect - please, contact your Reseller or reach us via support form. We will provide further assistance.

Best regards,


Hi I filled out the form, sent proof of purchase as requested by Carolina but haven’t heard anything since



Hi Why am I being ignored please?


Hi @CaptainZortrax,

I am sorry, but you are definitely not being ignored - I explained myself in the last e-mail I sent you. Thank you for your understanding.