New hotend and nozzle leaks on first print


#1

I just replaced the hotend and nozzle as I do every 400 hours of printing and this happened. Please see pics attached.

Paul


#3

Hi Paul,

So the material leaked out of the hotend during the first print after the replacement, right? If this is a manufacturing defect - please, contact your Reseller or reach us via support form. We will provide further assistance.

Best regards,
Karolina


#4

Hi I filled out the form, sent proof of purchase as requested by Carolina but haven’t heard anything since


#5

@KarolinaZortrax

Hi Why am I being ignored please?


#6

Hi @CaptainZortrax,

I am sorry, but you are definitely not being ignored - I explained myself in the last e-mail I sent you. Thank you for your understanding.