New hotend and nozzle leaks on first print

Zortrax M200 Plus
#1

I just replaced the hotend and nozzle as I do every 400 hours of printing and this happened. Please see pics attached.

Paul

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image3024×4032 2.3 MB

#3

Hi Paul,

So the material leaked out of the hotend during the first print after the replacement, right? If this is a manufacturing defect - please, contact your Reseller or reach us via support form. We will provide further assistance.

Best regards,
Karolina

#4

Hi I filled out the form, sent proof of purchase as requested by Carolina but haven’t heard anything since

#5

@KarolinaZortrax

Hi Why am I being ignored please?

#6

Hi @CaptainZortrax,

I am sorry, but you are definitely not being ignored - I explained myself in the last e-mail I sent you. Thank you for your understanding.