No replacement parts available for a long time now

Since November we try to get a new hotend for our m300 dual, but in all shops/at all resellers the hotend (also extruder or distance screws etc.) is out of stock and nobody can tell when to get new ones. This is a very big problem because we cannot use the printer

no information from the support, no information here … really?

Hello,

Sorry, but we cannot give you estimated time of a new supply at the moment.

Best Regards