I have now made several attempts to be contacted by you support team. For the last 3 days i have sent a report but there is never a response. Is this the typical turn around for people with printer operational problems.
If so what is a typical turn around for a filed issue form Zortrax?
Sincerely,
Printer M200
Age: just over one year
S/N: Z41C5FC17
Problem: there is a short in the extruder cabling system or circuity some were. I need some technical support to trouble shoot sense you do not supply schematics on line that I know of. I have tried also to contact the company were I purchased the M200 from but they do not have any tech support staff.
I love my printer, but very frustrated that i can not get some simple good Technical Support!
Sincerely,
Scott Clifford
480-450-0416
sclifford1@cox.net
I have now made several attempts to be contacted by you support team. For the last 3 days i have sent a report but there is never a response. Is this the typical turn around for people with printer operational problems.
If so what is a typical turn around for a filed issue form Zortrax?
Sincerely,
Printer M200
Age: just over one year
S/N: Z41C5FC17
Problem: there is a short in the extruder cabling system or circuity some were. I need some technical support to trouble shoot sense you do not supply schematics on line that I know of. I have tried also to contact the company were I purchased the M200 from but they do not have any tech support staff.
I love my printer, but very frustrated that i can not get some simple good Technical Support!
Sincerely,
Scott Clifford
480-450-0416
sclifford1@cox.net
In order to contact our support, you should fill [url=http://support.zortrax.com/support-form/]support form[/url] . You've sent your email on office@zortrax.com.