unfortunately i would have to recommend the ulitmaker..... they are an established company who sells a machine that is for all intents and purposes, the same exact machine as the zortrax..sure there are some differences but the technology is basically the same and the quality, based on my experience is the same as well....actually thats not 100 percent true......a friend has both machines and i have seen the same part printed on both machnines and the speed and resolution is identical for the most part except the zortrax print did look a tiny bit better..but the difference was so small that its almost not even worth mentioning and considering how , even if the zortrax could consistently print better, its nowhere near that much better for it to be worth not being able to use soluble support or adjusting the extruder temperature....the reason i would recommend the ultimaker is because it offers far more in terms of options....without a second extruder you will pull your hair out and spend hours trying to clean support off anything more complicated than a cube and forget about multicolor and using special effects material.
basically when you buy an ultimaker you know that you have more room to experiment while with the zortrax you have zero room....while there may be some people that think they want a plug and print machine, once they realize that this "ease of use" comes with a huge price(inablility to experiment and create cool stuff) most will wish they just bought an ultimaker because while its true the zortrax is "easier" to use , the ultimaker is far from difficult and considering how much more you can create with the ultimaker, any more time spend fiddling with the machine is more than worth it.
its sad actually because all zortrax would have to do is offer a quick upgrade that allows us to vary the extruder temp and i would immediately change my position and would say that the zortrax would be a great printer to buy..
i work for an embelishment factory and we have many laser cutters...most of the machines we have are from an established company called epilog and cost like 40 grand each...we needed a 6th machine and a bigger one and we met a guy at a trade show who sold chinese laser cutters for a fraction of the price that epilog charged....
normally we wouldnt consider a chinese machine because it comes with no parts, no service, no tech support etc but this guy sold a good story, he claimed while his machine was indeed a chinese import, it wasnt a typical chinese machine because his company offered service, parts as well as promised upgrades etc and by buying through his company we would get the same service and support as well as promised future upgrades like epilog but at a fraction of the cost.
long story short, we bought his story and after a year the machine did indeed break but by the time we needed to service, he had gone out of business..now we have a 20 thousand dollar paper weight.
point is, as much as it pains me i feel that this is what we are dealing with , with zortrax....they are a company that was able to market themselves well and made all sorts of promises but when you clean away all the garbage and empty promises, at the end of the day they are just a company selling a chinese "knock off" of an ultimaker and i dont think they even have the ability to offer any upgrades and this is why we have no seen any even though they promised them.
they didnt develop this machine, they didnt make a single advancement is the industry...this machine is a stripped down , chinese knockoff of an ultimaker and they couldnt upgrade this machine even if they wanted to...
i wish i didnt feel this way but after what iv seen from this company im afraid to say this is likely the truth.