Print do not stick to platform


I printet several models (using Basic-white) with no problems, then the prints just stopped connecting to the platform. Now I have:

  • Changed the tray film
  • Cleaned the platform ( in ultrasonic cleaner)
  • Leveled the platform
    I have also tried different settings. Same result every time.
    (I print setups with more then one model one model have printed twice)
    What can be the reason, and what can I do?



Do you have the latest firmware version (2.1.2) installed? What is the ambient temperature in the room? It should be at least 25 Celsius degrees.

Also, run autocalibration again. However, remember to press the platform a little bit harder - this is crucial. Pleas refer to the video. After doing so - run a test print.

Best regards,


Yes I use the latest firm- and software, and the lab where the printer stand is at a stable 26 degrees.

The solution was to press harder, but not just a “little bit harder”. From comments connected to the printer I could not before understand how so many had cracked the screen. Now I understand that it very well.

Zortrax need to find a much better way to do this. It will be a significant point against order more Inkspire printers


Could you show your model or upload the file ?


Hi, please note that the new platform calibration procedure has been introduced - it improves the whole process. The printer no longer checks the offset at the end of the calibration which helps to expand the lifespan of the LCD Screen. Thus, a cracked screen might indicate that the calibration was not done properly.


The procedure in use now might be better then what was used before, I never done what was used before. My point is that what is used now is neither a good way to do it.
Since you must know the optimum distance from screen to printbed. Why not just::

  • Supply a sheet that is that thickness.
  • Remove the tray and place the sheet on the screen.
  • Then lower the bed down til it touches the sheet.
  • Calibration done.
    A version of the up/down tools with very fine steps could be used to get it just right.


The problem was that a lot more force, then I thought, was needed to get the printbed in the correct position.



Thank you for your suggestions. I can see your point now. We will surely pass it to our specialists.

Best regards,