Problem for cooling Zortrax apoller

Hi I have an issue with the zortrax apoller error #023 “Cooling system block temperature is too high”
The machine is new, first use.
The room temperature is 20°C.
Nothing is blocking the air output on the machine.
What should I do?

Hello,

We are really sorry to hear about the issue. Please, contact us via support form so we can provide you with further help.

Best regards,
Karolina