problem with acetone level

sylvain.g · January 29, 2020, 1:40pm

Hello
I just received the zortrax apoller, the machine is new and I have a problem with the level of acetone in the tank.
I filled the tank well to the recommended level but the screen tells me that the level is too low.
I tried to fill the tank until detection of the right level but on the screen it goes directly to level too high.
do you have any solutions because i have to smooth 300 pieces by the end of february

KarolinaZ · January 29, 2020, 1:45pm

Hi,

Please empty the solvent tank completely and then pour acetone back in.
Remember to keep the device on a flat surface.

If these steps do not help - please, fill in the support form. We will provide you with further help.

Best regards,
Karolina

sylvain.g · January 29, 2020, 2:10pm

Hi,

I already tried this but it still doesn’t work

Best regards,
Sylvain

KarolinaZ · January 31, 2020, 2:46pm

Hi,

Please, send us a support form so we can provide further help.

Best regards,
Karolina

sylvain.g · February 3, 2020, 1:19pm

Hi,

i sent the apoller last thursday to Zortrax .

Marcin_R · February 3, 2020, 2:16pm

Hi!

Yes, we’re on this case.
Thank you and let’s keep in touch via e-mail.

Kind regards,

Marcin