Reboot during Print


#1

During printing, my M200 Plus often reboots after some printing-time. No errors are found…simply rebooting without any reason.
Firmware is 2.2.3

I couldn’t verify it, but I think it wasn’t in earlier FW’s

Keep healthy!
Daniel


#2

Hi Daniel,

Please, open the bottom plate and check all the connections (motherboard, Android PCB, LCD transfer board - the screw securing this element should be tight). If the problem persists - send us a video via support form or contact your reseller.

Best regards,
Karolina


#3

I double check the hardware - nothing. I could’nt print anything until the end…after about a time near 30 minutes the printer reboots without any mistake shown in the logs.
Video ist difficult, because you won’t know exactly, when it will reboot


#4

The same here. Not every time, but maybe 3 out of 10. Different models.
It started April 9, after upgrading to firmware 2.2.3.
The M200 Plus was purchased November 2019 and has worked well for 300h.
Best regards
Hans


#5

Downgrading to 2.2.2 did not help - the same happened again.
Best regards
Hans


#6

I downgraded to 2.1.4 AND changed the main cable to the printer. Today the print over 3 hours worked for me…the first since one week. The last 8 prints haven’t finished because of the reboot


#7

Hi dklueh,
Thanks!
Main cable? 230 V?


#8

Yes, the 230V main cable to the printer.