Ultrasonic wash falling apart


#1

hello
just picked up my zortrax ultrasonic wash today to empty out and pack away as I have to move to another job… and the side handle fell off the body in my hands… showering dirty sticky IPA everywhere
how much was this unit £350 or so ? cmon zortrax build quality is shameful for the price please sort this out the tiny self tappers have now fell into the cavity of the machine and I cannot retrieve them… what am I expected to do with this now???
not happy


#2


#3

Hi, Robert.

In such cases it’s best to send us a support form as soon as possible.
We will replace the device, Marcin will provide you with all the necessary information.


#4

hi
looking further at the issue
the handle seems to be crumbling and has many hairline cracks … looks to me like the IPA is eating the plastic … major design fault …. I think we need metal handles on this …… hmnn


#5

Hi, Robert.

We’ll look into that matter.
We’ve already sent you a new Ultrasonic Cleaner. In case of any questions, please contact Marcin via e-mail.