Hello,
After uploading a file to the printer over WIFI, the WIFI connection is disconnecting after a while and I can't connect to the printer again to see the print, is this an problem or do I something wrong
Do other devices connected to the network work without any problem?
Please check if the problem is there when connecting the printer to a different network, a hotspot from a mobile phone for instance.
Please contact me via PM and provide me with the version of firmware you have installed on the machine, version of Z-SUITE you're currently using and the serial number of your printer.
Sorry for the delay
When I startup the M200 plus printer, there is a adress like 192.xxx.x.xxx, if I type this adress while I add a new 3D printer window, the connection is there and the connection stay until the next morning, If I poweroff the 3D printer and poweron the 3D printer I must type the adress on the printerdislay again in the add-on window in the computer and now I have connection with the printer
I used a macbook-pro and the firmware is 1.1.2, I use Z-suite 2, version 2.7.2.0
When I connect to an other network I have the same problem
If the address changes, then you probably need to make a DHCP reservation in your router for the 3D printer to have a static IP address.
Wifi connection stops after a few hours of use. I switch then the WIFI off and on again and the printer is back on the network.
The printer has a fixed ip on my network like my other printers. The DHCP has a different range.
For example the printer has 192.168.2.10 255.255.255.0 and de DHCP range is 192.168.2.100 to 192.168.2.150. (mask 255.255.255.0).
The other devices remain connected.
Firmware 1.3.2 (M200 plus)
Hi, @FLurk1967.
How many devices do you have connected to that network?
Can you switch the IP to static and set it manually to be in the range of the DHCP? Does it stay connected then?
De APN is a linksys AC1750 pro. 8 devices at the moment are connected with now problems.
i have tried with a fixed IP in the DHCP range and an automatic IP. After a couple of houres de WIFI is gone on the machine. On the display there is now IP behind WIFI.
Solution machine off and then on.
Would you be able to check whether Wi-Fi disconnects when the printer is connected to some kind of hotspot (from your phone for example)?
Hi,
I can see this is an old thread. I have the same problem. Everything worked fine until latest update 2.6.7.
Now after I have uploaded a file it disconnects and can’t find any network at all. I started a hotspot but can’t find that either.
Hello,
have you tried reverting to the previous firmware version (I would not suspect the problem is related to the firmware, but you can check this - just in case)?
Is the printer equipped with the external Wi-Fi module? If yes - please note it has to be plugged in before you turn the printer on - otherwise, no networks will be found.
Are you managing the printer via Z-SUITE (My Devices) or inCloud? As for Z-SUITE - please note that both the computer and printer have to be connected to the same network.
Best regards,
Karolina
Hi, thank you for replying.
I have not tried the previous firmware version. But now I have update to the latest firmware since last post (i guess it was 2.6.8?) and the problem is still occuring.
No, it is not equipped with external WiFi-module.
I am managing the printer via Z-SUITE. The computer is defenetively connected and also on the M200 i can see status “disconnected”. As I go searching for WiFi there is none showing up. Only works again after reboot.
Kind regards,
Hello,
thank you for providing more information.
Could you confirm that you are using the newest stable Z-SUITE version (2.32.0)? If not - please check it.
When managing the printer via Z-SUITE - it is crucial to ensure that the computer and printer are connected to the same network. Please also set up a personal hotspot on your phone and connect the devices to check if this makes any difference.
What about Ethernet? Have you tried it?
What is more - try to manage the printer via Zortrax inCloud - the computer and printer do not have to be connected to the same network then.
If there is still no improvement - please contact us via support form so we can pass the case to our specialists.
Thank you.
Best regards
Karolina
Hi,
I have the latest Z-suite version 2.32.0. I have also tried with the Beta version.
Both comupter running Z-SUITE and Zortrax are defenetivly on same network.
I have thought of Ethernet, could of course try that to see if it is the network card completly or just the WiFi that’s disconnecting.
Kind regards,
Hello,
have you had a chance to check Ethernet? If yes - please provide your feedback via support form since we may need to discuss the case with our specialists.
Thank you.
Best regards
Karolina
Hi Karolina,
I tried with Ethernet now. On the M200+ it shows that I’m connected, but in Z-Suite I can’t find the machine after a while.
Hello @sakari,
I see. In such a case - please please contact us via support form so we can discuss the case with our specialists and look further into the matter.