Z-Suite 2.15.0 crashes immediately


#1

Hello there,

I installed the latest version of z-suite apperently without problems. But trying to run the programm it immediatley crashes.
At first i wasnt even aware of it crashing since it just pops up for a second on the task manager before beeing stopped and disappearing again.
The crash report reads as follows (might be a little inacurate due to me having to translate from german):

Description:
Path of faulty Application: C:\Program Files\Zortrax\Z-Suite\Z-SUITE.exe

problem signature
name: CLR20r3
problem signature 01: Z-SUITE.exe
problem signature 02: 2.15.0.0
problem signature 03: 5f212b75
problem signature 04: Z-SUITE
problem signature 05: 2.15.0.0
problem signature 06: 5f212b75
problem signature 07: 47
problem signature 08: a
problem signature 09: System.IO.FileNotFoundException
OS version : 10.0.19041.2.0.0.768.101

(Original:
Pfad der fehlerhaften Anwendung: C:\Program Files\Zortrax\Z-Suite\Z-SUITE.exe

Problemsignatur
Problemereignisame: CLR20r3
Problemsignatur 01: Z-SUITE.exe
Problemsignatur 02: 2.15.0.0
Problemsignatur 03: 5f212b75
Problemsignatur 04: Z-SUITE
Problemsignatur 05: 2.15.0.0
Problemsignatur 06: 5f212b75
Problemsignatur 07: 47
Problemsignatur 08: a
Problemsignatur 09: System.IO.FileNotFoundException
Betriebsystemversion: 10.0.19041.2.0.0.768.101)

I already tried installing it on a friends PC with the same install.exe and had no problems running the programm there.


#2

Hello,

Make sure you have Visual C++ 2013 and 2017 and newest .NET Framework installed. Then, go to “event viewer” and provide logs for .NET error.

Best regards,
Karolina