M300+ and M200+ sometimes lost wifi network


#1

Hello,
Sometimes, my M300+ and my M200+ lost the network. Could fix it or add a periodic ping and auto reconnect (or reset if idle).

Thank you.


#2

Hello @facotl,

Are both printers connected via Wi-Fi or Ethernet? Is the newest firmware version (2.4.4) installed?

Could you please set up a mobile hotspot to see if the same issue occurs?

Best regards,
Karolina


#3

Hello Karolina,
Both are connected via Wifi and use the latest firmware (the issue was already present in older firmwares).
This is difficult to setup a mobile hotspot because the problem occur rarely. Do you have some kind of logs into machines to help catching it ?
Thank you for your help.


#4

Hello,

Thank you for more information. As the issue occurs at random - are you sure there are no problems with your Internet connection or the router? I would not suspect any hardware-related issues for the time being as the same problem occur on both devices. Unfortunately, the logs would not help to verify the root of the problem.


#5

Hello,
It’s not on Internet but directly on local network. After a long period, my Zortrax printers are not accessible with Z suite and I have to reboot them. I have other printers brand on the same wifi spot without any issue.


#6

Hello,
I have checked more carefully and it’s just the M200+, not the M300+ and it appends after it goes idle (strange, my setting is never go idle).


#7

It’s probably the same issue than this: WIFI Disconnection - Support&troubleshooting / Zortrax M200 Plus - Forum Zortrax


#8

I had similar issues, which I suspect has to do with signal strength, and perhaps also interference from the zortax internal electronics (maybe).

My M300+ printer is in my garage, as has quite a few brick walls between itself and the router. I put my USB wifi dongle on a ~2m USB extension cable at some distance away from the printer. No more issues. I could monitor a ~2day print via z-suite without issue. Be sure to use a good quality extension cable as the first one I tried could handle the current draw and the wifi dongle wouldn’t power up.