M300 Dual Camera connection issue

Support&troubleshooting Report a bug
#1

Hi,
I’m working on M300 Dual since 5 days and since beginning we have an issue with camera connection from Z-SUITE. While I’m trying to connect then in frame appears an information: Connecting… after several seconds frame disappear and nothing is happened.

BR Piotr

#2

Hi Piotr,

I assume you have the newest Z-SUITE and firmware installed. Are you unable to access the camera both via WiFi and Ethernet? Apart from that - is the Internet connection with the printer stable (when it comes to sending files etc.)?

Best regards,
Karolina

#3

Hi Karolina,

Z-SUITE and Firmware are the latest. Connection is stable I can review the files on printer, but while I’m trying to review the progress of print or check if the printer is empty before start printing I can’t connect. Issue is the same on WiFi as on LAN. We’ve checked that on other PC and the result is the same.

Piotr

#4

Hi Piotr,

Thank you for your reply. I have just sent you a PM. Check your inbox, please.

#5

Hi, we have the same problem. When we trying to watch camera view we have an information: Connecting… after several seconds frame disappear and nothing is happened.

Could you tell us how we can resolve this problem?

#6

Hi,

Please, check your inbox. I sent you a PM.

#7

Hello,
We are having the same problem.
Could you please help us on this matter?
Thanks

#8

Hi,

I sent you a PM.

#9

Hello,

I join the group: I have the same issue exactly.

#10

Hi,

I sent you a PM.

#11

Hi,
After update the firmware to 2.2.0 it is worst. Camera is not streaming all the time, it’s stops after several seconds. This issue is related to Z-SIUTE 2.13.0.0 Beta and to the previous 2.12.0.
Piotr

#12

Same problem here. Any solution? Also, the app on OS X does not work. Just trying to open and close itself immediately.

#13

Hello,

I can see the machine in Zsuite but I can’t send any file to print and neither see the camera.

#14

Hi,

I already replied to the support form you sent us.

Best regards,
Karolina

#15

Hello.

After updating to FW 2.5.6 in printer I lost camera connection. get the error message " there was a problem with the camera preview in your printer"
It is on the same network as my computer
I use Z-suite beta 2.19.1.0
It has worked fine before. Any suggestion?

Kind regards,
Lars

#16

Hi @Lars,

Can you revert to previous firmware version to check if the camera will start working again, please? How about inCloud - does the camera preview work there?

#17

Hi Karolina,

Camera works in inCloud I just checked. It does not work in Z-suite Beta. I get the message "Another user is currently displaying the camera preview. Try again later.
I guess since I added the printer to InCloud it occupies the camera?
It would have been good to access directly from Z-suite though…
Anyway obviously the camera works fine and I can access it from InCloud.

Kind regards,
Lars

#18

Hello Lars,

I spoke with our specialists. There is a bug in 2.19.1 which should be fixed in the next update. We are sorry for the inconvenience caused. Also, yes - you cannot access the camera both via Z-SUITE and inCloud at the same time. However, once you quit inCloud - the preview in Z-SUITE should be back after the moment.

#19

Thank you for the suggestion.
I will wait for the update and meanwhile use incloud
:slight_smile:

#20

Hi Lars,

Please, use Z-SUITE 2.20.0 instead of Beta version - the issue was fixed there :slight_smile: