M300 Dual Camera connection issue

Goniu · January 13, 2020, 1:38pm

Hi,
I’m working on M300 Dual since 5 days and since beginning we have an issue with camera connection from Z-SUITE. While I’m trying to connect then in frame appears an information: Connecting… after several seconds frame disappear and nothing is happened.

BR Piotr

KarolinaZ · January 13, 2020, 2:27pm

Hi Piotr,

I assume you have the newest Z-SUITE and firmware installed. Are you unable to access the camera both via WiFi and Ethernet? Apart from that - is the Internet connection with the printer stable (when it comes to sending files etc.)?

Best regards,
Karolina

Goniu · January 13, 2020, 2:46pm

Hi Karolina,

Z-SUITE and Firmware are the latest. Connection is stable I can review the files on printer, but while I’m trying to review the progress of print or check if the printer is empty before start printing I can’t connect. Issue is the same on WiFi as on LAN. We’ve checked that on other PC and the result is the same.

Piotr

KarolinaZ · January 14, 2020, 12:31pm

Hi Piotr,

Thank you for your reply. I have just sent you a PM. Check your inbox, please.

kfelisiak · January 29, 2020, 11:40am

Hi, we have the same problem. When we trying to watch camera view we have an information: Connecting… after several seconds frame disappear and nothing is happened.

Could you tell us how we can resolve this problem?

KarolinaZ · January 29, 2020, 1:22pm

Hi,

Please, check your inbox. I sent you a PM.

Rellum · January 29, 2020, 1:54pm

Hello,
We are having the same problem.
Could you please help us on this matter?
Thanks

KarolinaZ · January 31, 2020, 2:39pm

Hi,

I sent you a PM.

bold · February 4, 2020, 9:49am

Hello,

I join the group: I have the same issue exactly.

KarolinaZ · February 4, 2020, 2:37pm

Hi,

I sent you a PM.

Goniu · February 6, 2020, 10:47am

Hi,
After update the firmware to 2.2.0 it is worst. Camera is not streaming all the time, it’s stops after several seconds. This issue is related to Z-SIUTE 2.13.0.0 Beta and to the previous 2.12.0.
Piotr

warzyd · April 17, 2020, 9:10pm

Same problem here. Any solution? Also, the app on OS X does not work. Just trying to open and close itself immediately.

johnamin · June 19, 2020, 3:50pm

Hello,

I can see the machine in Zsuite but I can’t send any file to print and neither see the camera.

KarolinaZ · June 22, 2020, 9:55am

Hi,

I already replied to the support form you sent us.

Best regards,
Karolina

Lars · May 3, 2021, 1:41pm

Hello.

After updating to FW 2.5.6 in printer I lost camera connection. get the error message " there was a problem with the camera preview in your printer"
It is on the same network as my computer
I use Z-suite beta 2.19.1.0
It has worked fine before. Any suggestion?

Kind regards,
Lars

KarolinaZ · May 5, 2021, 1:20pm

Hi @Lars,

Can you revert to previous firmware version to check if the camera will start working again, please? How about inCloud - does the camera preview work there?

Lars · May 5, 2021, 2:25pm

Hi Karolina,

Camera works in inCloud I just checked. It does not work in Z-suite Beta. I get the message "Another user is currently displaying the camera preview. Try again later.
I guess since I added the printer to InCloud it occupies the camera?
It would have been good to access directly from Z-suite though…
Anyway obviously the camera works fine and I can access it from InCloud.

Kind regards,
Lars

KarolinaZ · May 6, 2021, 1:35pm

Hello Lars,

I spoke with our specialists. There is a bug in 2.19.1 which should be fixed in the next update. We are sorry for the inconvenience caused. Also, yes - you cannot access the camera both via Z-SUITE and inCloud at the same time. However, once you quit inCloud - the preview in Z-SUITE should be back after the moment.

Lars · May 6, 2021, 6:47pm

Thank you for the suggestion.
I will wait for the update and meanwhile use incloud

KarolinaZ · May 11, 2021, 12:49pm

Hi Lars,

Please, use Z-SUITE 2.20.0 instead of Beta version - the issue was fixed there