1. The consumer has the right to return the goods within 14 days – without stating the reason.
Its correct, thats your right. However, if you going to order trough the store.zortrax.com, shipping most likely is going to be bit longer than ordering from one of sellers on US soil AND if you decide not to return the printer, you are going to be left without any warranty (Zortrax warranty applies only in Europe).
Thats why I highly recommend you getting one from our official distributor:
Also, in US their are implied warranties (unless an item is sold "as is" or "with faults") covering things like a DOA product.
Another thing you can do if you're buying for personal use is to make sure you purchase with a good credit card (most visas), as most credit card companies also have at a minimum purchase protections.
I think the overall serious problem rate for Zortrax machines is low.
Also, in US their are implied warranties (unless an item is sold “as is” or “with faults”) covering things like a DOA product.
Another thing you can do if you’re buying for personal use is to make sure you purchase with a good credit card (most visas), as most credit card companies also have at a minimum purchase protections.
I think the overall serious problem rate for Zortrax machines is low.
Despite the loose wording of this policy, most sellers will not in fact let you test a product like a 3d printer and then return it with no charge, even if you would imagine that falls under ‘completely satisfied’.
Much like the support rep from Zortrax who said that he could not test it then return it, even though their policy is worded that way, and even though Marvin said he could!
I think policies like these are often intended to cover not be satisfied ‘out of the box’ but not beyond this.
Thank you for your kind advice, ChunkyPastaSauce, Printz.
Yes, I have check with 3DProshare too.
They answered this.
"Your are misunderstanding the policy a little bit.
We give you 15 days after receiving the printer
to let us know about any "out of box" problems or issues with it.
If you were to use it and it was malfunctioning,
we would fix it and/or replace it within that time period."
Now, I understand about their policy clearly.
I'll pray to God before I test it.
Thank you guys again! I appreciate it.
You make it sound as it's very likely you will receive a faulty printer. Bear in mind, that those-the vast majority, that get a fully working printer, will not start a thread "my printer is working!!" after buying. So if a few people have problems, which is normal, they would make comments about it in order to solve the problem. All products have "rotten apples" among them, it's unavoidable. The likelyhood of you getting a defective printer is very small! I am sure you will be very happy with it and get thousands of hours of trouble free usage! Best of luck!
I have 2 printers. One ordered from Kickstarter 3 years ago, and one ordered from Amazon (from 3D Proshare) about a month ago. The new one showed up in perfect working order. I'm sure if you have any problems, they will take care of you. My 3 year old printer has 6000+ hours it. I've had minimal problems with it. Maybe $150 in parts.. These are great printers!! Don't be afraid.
Before buying printers i took the time to walk into different 3d print stores and look at real prints of all the models available. In that time their were 2 contestants in my price range that printed the quality i wanted. ultimaker 2+ and zortrax m200. What i found was that the quality and especcially the vertical wall quality was the best on the zortrax. I bought one and was straight out of the box amazed with the results I got. This was september. Now more then 1000 print hours later I bought the unoficial upgrade kit to do even crazier things at my own risk and never did I think i made a bad decision.
Small tip: print the extruder cable holder first and make sure the thing is secure because the extruder cable is the only thing that broke because the holders at the back got loose.
Dont mind counter, its probably test print done by us or Proshare. Can you get few more (better quality) photos of physical scratches / damages? (not the box though)
The 'scratches' just look like a rub from a bit of plastic. Have you tried wiping it down with a slightly damp cloth?
Just test the printer. The Zortrax m200 is a high quality printer that works out of the box. This is a print of the 3D Benchy file on an m200 done by a user -
If you aren't getting quality prints with the right settings (the software is VERY simple compared to most) then you can return your printer anyway on the ground of it being faulty.
Plug in your printer, load some filament and print out the 3d benchy file(with 0 degrees support) and see what it looks like. Then you have an answer to wether the printer lives up to your hopes.
