Z-Suite software cannot be used

Support&troubleshooting
#1

This screen is presented after the software update in March

1
11919×1079 38.9 KB

Tried some methods but no improvement

  1. Delete Z-Suite_v2.14.0_Win and turn off the computer, then reinstall Z-Suite_v2.14.0_Win
  2. Delete Z-Suite_v2.14.0_Win and turn off the computer, then reinstall Z-Suite_v2.10.0_Win
    Is there any suggested way to solve the problem
#2

Hi,

Are you able to start 2.12.3 or any other version? What is your system version?

Make sure you have latest .NET Framework and Visual C++ 2013 and 2017 installed. Also, do you have two graphics cards installed? If yes - please, disable one. Most probably this is the cause of the problem.

Best regards,
Karolina

#3

Hey there,

I had a similar issue in the past.
You can check out my original post here: Z-Suite not displaying correctly after new Win Update

good luck,
-ryan

1 Like
#4

Thanks for your answers
I found the problem
I have two graphics cards
A: The display card of the computer itself
B: Expanded graphics card
At first,DP cable was plugged in A
The problem was solved after plugging the DP line in B.

#5

Hi,

Thank you for sharing a solution with us.

Best regards,
Karolina